AI Chatbot Platform
LLM-powered support automation with human escalation, analytics, and safe policy layers.
Overview
We delivered a production-grade assistant stack: retrieval over internal docs, confidence scoring, CRM handoff, and operator dashboards. The system prioritizes first-contact resolution while preserving audit trails for regulated replies.
Key results
Representative outcomes for this engagement.
- CSAT +18 points in 60 days
- 38% ticket containment with safe escalation
- p95 answer latency < 1.2s
Features
- Multi-channel chat (web + helpdesk embed)
- RAG with document versioning
- Human-in-the-loop escalation
- Containment & CSAT analytics
Tech stack
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